Frequently Asked Questions

For Technical Support, please email: ins@commpartners.com

For Registration Questions, please email: ins@ins1.org

For Continuing Education Questions, please email: ins@ins1.org

How do I log in?

Your login for the conference is your INS account email and password you used to register for the conference.

Visit the virtual conference home page and click Log In in the header. If your name appears in the header then you are already logged in. You may need to log in a 2nd time. Don’t worry, this is completely normal. Visit the Agenda and when it is time for your session to begin, simply click “View Session.”

How do I access the sessions?

You can access any of the sessions by clicking on “Agenda” in the top menu bar or on the home page. From there, select the conference day you would like to view. Click on any session title and access the “View Session” button. On the next page, click Enter Session. You can only enter sessions 5 minutes before the scheduled start time.

What do I need to attend sessions?

Below is what we recommend.

Take the following test: https://zoom.us/test

Device: It’s best to use a computer or laptop that has an updated internet browser.

Speakers: Sound is projected through your computer speakers, so make sure they work to hear the presenters.

Internet: It’s best to use a wired internet connection. A wired connection gives a consistent signal and consistent bandwidth, providing a better experience. Wifi is not recommended because the signal strength can vary.

Browser: Chrome, Firefox, Edge and Safari are the recommended browsers. Your browser must support HTML-5. To detect your browser version, run: https://whichbrowser.net 

Need Further Technical Assistance? Please send an email to ins@commpartners.com

What if I can’t watch the conference live?

The conference will stream directly to your home or office live on February 8-9, but if you can’t make it, you can always watch it on demand after the conference. All sessions will be posted within a 5-7 business days after the live session takes place. The process will be similar to how you login for the live programs, but you will be able to view the recordings at your convenience.

I am in the session but the video froze/I can’t hear the audio. What should I do?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.

If you are having trouble viewing the video or the chat and you are connected to a VPN, try disconnecting from the VPN (if possible) and reloading the page to see if that helps.

How will I receive continuing education credits?

After the completion of each session, attendees will fill out the evaluation to receive 1 Contact Hour and 2 CRNI® Recertification Units. After the completion of the meeting, you will have the ability to print your final cumulative transcript and certificate. 

How will I network with other attendees?

There is a discussion board to post questions or comments, and space to upload photos to share.