Medical errors occur frequently in health care with lasting impacts for both the consumers and the health care professionals involved. The COVID-19 pandemic has created a sequela of events that have compounded existing stressors in the workplace which contribute to a propensity for error. When an error does occur, clinicians are often poorly supported, leading to detrimental impacts on their well-being and their ability to recover and grow following the event. These impacts have implications for systems learning, patient experience, and safety. Evidence from more than 20 years of research provides insights into strategies that can be applied by health care leaders, managers, and colleagues to respond proactively in order to optimize recovery and to implement constructive change following errors. In this session, attendees will learn about how making an error can impact clinicians and the approaches that can mitigate clinician suffering and promote individual and collective recovery.

Learning Objectives:
At the conclusion of this session, participants will be able to:
• Describe the impacts and sequalae of making a medical error on clinicians and patient care
• Discuss the strategies that support and follow-up following a medical error that contribute to constructive changes being made in practice
• Explain how healthcare leaders can best support those involved in a medical error to enhance well-being and care